About six months after rolling out voice AI in its call centers, Allina Health is already seeing signs that the tool is doing a good job of improving the patient experience. The technology is reducing patients’ average call times by 5-10 seconds, and 80% of calls are now answered in 45 seconds or less.
The only way to effectively scale care coordination to meet the needs of digital consumers is through technology, combined with empowered staff and transformed processes.
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A human touch makes a significant difference in healthcare call interactions where an automation-dominant approach would fall short.
Innovaccer announced a new suite of healthcare products. It comprises four different solutions — one for answering healthcare executives’ questions about their business metrics, one for automating care planning and documentation, one for generating clinical visit summaries, and one for streamlining workflows at contact centers.
The new normal of care delivery will almost certainly involve telehealth. But health systems' strategy for telehealth moving forward is shifting, with some looking to redesign care delivery and others focusing on filling in gaps in patient experience.